Service portal
Product information
All about products
Invoicing
Questions about invoices?
Return
Submit your returns here
Services &systems
POS & store setup
Customer service
Is there something wrong with your delivered package? Is a product missing, did you receive something different from what’s listed on the packing slip, or is the shipment damaged?
Click here to report an issue
. We zullen u melding zo snel mogelijk oppakken en waar nodig in orde maken.
If you place your order before 3:30 PM, your product will be shipped the same day. It often arrives the next day.
You can track the status of your order anytime in your customer portal. By clicking on sales orders, you will find the details when you select the specific order.
There could be several reasons:
Your order was not received before 3:30 PM. In that case, it will be shipped today instead of yesterday.
Your account is on hold. Please contact us in that case.
Your order includes a backorder. You can view your backorders directly here.
Backorders
After shipment, you will receive an email from PostNL with the track & trace details. You can also always visit [website] to check the status of your shipments. The track & trace information can be found on your orderYour account
The minimum order amount for free delivery is €100 excluding VAT.
If you can’t find a product, there may be several reasons:
1. The search term is not recognized by our site. If needed, you can always find a product using the article code or barcode.
2, The item is no longer available. Products that are no longer restocked are removed from the site.
If a product is out of stock, you can find the expected restock date on the product page itself. To see this, simply click through to the product.
Each product category has its own specifications. This makes it easier for you to find and compare products. For example, if you are looking for bags with a 46-liter capacity, you can filter for this on the shop page. On the product page, you will find all the specifications of a product. You can also place these side by side if you want to compare products.
If you have suggestions for important product information, we would be more than happy to receive them! You can submit these using the form below:
You will automatically receive your invoices by email when your order has been shipped. If you want to look up an invoice, you can find it in the customer portal under Invoices.
Click below to go directly to your invoices. There, you can also find the payment status.
Your invoices
For a direct debit, we need a mandate from you.
Once we receive your request for direct debit, we will send you a mandate form to sign.
Request
Our invoicing policy is based on delivered products. As soon as we ship an order, you will receive an invoice for the products that were shipped.
In your CycleSoftware portal, you can request a connection with Bike Butler. We will then receive a notification from CycleSoftware to set up the connection.
If you would like to sign up for our restocking service, please contact your representative.
As a wholesaler, we understand that you, as a specialist, prefer to focus on your core business: providing your customers with excellent purchasing advice for a new bike. Still, it’s important that your shelves are well stocked and neatly organized. That’s why we’re happy to visit you to assist with ordering and keeping your store tidy. You tell us what you need, and we’ll come by to take care of it for you.